Apollo Lighting Solutions – Privacy Policy (Trotter Solutions LLC) Last Updated: August 8, 2025 Introduction This Privacy Policy explains how Trotter Solutions LLC, doing business as Apollo Lighting Solutions (“we,” “us,” or “our”), collects, uses, and protects your personal information. This policy applies when you: Visit apollolightingsolutions.com or any linked page displaying this Privacy Policy Request a quote, book a service, or contact us through our forms, email, or phone Receive communications such as quotes, invoices, or updates from our customer management system (Jobber) Interact with our ads on Facebook, Google, or other platforms Sign up for or receive marketing emails from us (MailerLite or similar) By using our services, you agree to the terms outlined below. 1. Information We Collect A. You Provide Directly Name Email address Phone number Service or mailing address Details about the services you are interested in or have purchased B. Collected Automatically (when visiting our site or ads) IP address Browser type and version Device type and operating system Pages visited, clicks, and browsing activity Approximate location (city/region) based on IP address C. Transaction Information Services requested and purchased Quote and invoice history Payment status (paid, pending, overdue) Note: We do not store or have access to full credit card numbers. Payments are processed securely by Jobber, QuickBooks, Chase, or Zelle. 2. How We Use Your Information We may use your information to: Provide quotes, schedule services, and complete installations Send appointment confirmations, invoices, and service updates Process payments securely through third-party processors Respond to inquiries and provide customer support Send marketing emails or promotions (if opted in) Improve our website, ads, and services through analytics Comply with applicable laws 3. Sharing Your Information We do not sell your personal information. We may share your data with trusted providers strictly to operate our business, including: Jobber – client management, quotes, invoices Google – analytics and advertising Facebook/Meta – advertising and audience insights MailerLite – marketing email delivery (only if opted in) Payment processors – Jobber Payments, QuickBooks, Chase, Zelle 4. Cookies & Tracking Technologies Our site and advertising platforms may use cookies, pixels, or similar tracking tools to: Keep the site secure and functional Save user preferences Measure ad performance Track site analytics You may disable cookies in your browser, but some features may not function correctly. 5. Your Privacy Rights Depending on your location, you may have the right to: Access your personal information Correct inaccuracies Request deletion of your data Opt out of marketing communications Limit tracking technologies To exercise these rights, see Section 8 – Contact Us. 6. Data Retention We retain your personal data only as long as necessary to provide services and meet legal requirements. Upon request, we will securely delete your information unless retention is required by law. 7. Security We use reasonable technical and administrative safeguards to protect your personal information. No internet-based system is 100% secure, but we take measures to minimize risk. 8. Contact Us If you have questions about this Privacy Policy or your information, contact us: Apollo Lighting Solutions Trotter Solutions LLC 455 Conley Dr Elburn, IL 60119 Email: [email protected] Phone: (630) 394-4393 9. Changes to This Policy We may update this Privacy Policy at any time. Any changes will be posted with a revised “Last Updated” date.